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Word keeps crashing

Got questions about Citavi 5? The Citavi team and other users are happy to help.

Word keeps crashing

Postby Empathy » 2018-02-20 07:56

System information: [ Citavi Version 5.7-5.7.1, Windows 10, English, Google Chrome, MS Office 2013/365 64Bit, Acrobat DC ]

I am working on my dissertation and Word keeps crashing every half an hour or so. I read that most Word crashes happen because of addons and Citavi is the only addon I have. How do you recommend I go about troubleshooting this? Thanks!
Empathy
 

Re: Word keeps crashing

Postby Sebastian Pabel » 2018-02-20 16:22

Hi, Empathy

Could you please send us the Windows Event Log entries from around the time of the crash (with all entries, not only the errors)? Instructions for how to do so can be found in the following FAQ article:
www.citavi.com/eventlog

To transfer the files, please use our secure upload service. So that we can match the files to the issue, please put the address of this page in the message field.

Thank you.

Best regards
Sebastian
Sebastian Pabel
Site Admin
 


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