by Damien Reddy » 2017-10-17 10:39
Dear John,
Thank you for your error reports.
To make sure your progress is saved select File > This project > Save a copy of this project. This will create a local copy of the project.
We also kindly ask for your help in locating the cause of the errors:
1. Open Citavi
2. On the Tools menu, click Options
3. On the General tab, find the Diagnosis section and check the box Send activity log for error diagnosis
4. Confirm your choice by clicking OK
5. A browser window showing your “Session ID” will open. Do not close the window
6. Click OK in the Options menu
7. Now repeat the steps that lead to the error
8. Once the error occurs, close Citavi
9. Enter this thread's URL into the field "What made you notice the error?"
10. Send off the form
Thank you!
Damien