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Word keeps crashing

PostPosted: 2018-02-20 07:56
by Empathy
System information: [ Citavi Version 5.7-5.7.1, Windows 10, English, Google Chrome, MS Office 2013/365 64Bit, Acrobat DC ]

I am working on my dissertation and Word keeps crashing every half an hour or so. I read that most Word crashes happen because of addons and Citavi is the only addon I have. How do you recommend I go about troubleshooting this? Thanks!

Re: Word keeps crashing

PostPosted: 2018-02-20 16:22
by Sebastian Pabel
Hi, Empathy

Could you please send us the Windows Event Log entries from around the time of the crash (with all entries, not only the errors)? Instructions for how to do so can be found in the following FAQ article:

To transfer the files, please use our secure upload service. So that we can match the files to the issue, please put the address of this page in the message field.

Thank you.

Best regards