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Can't install Citavi

Got questions about Citavi 5? The Citavi team and other users are happy to help.

Can't install Citavi

Postby lavaever » 2017-12-08 10:54

System information: [ Citavi Version 5.7, Windows 10, English, Edge, MS Office 2016, - ]


I encounter an issue while installing Citavi on my laptop. The error message jumped out in a box during installation and after I clicked on ok the installation terminated itself. Please advise what to do. Thank you!
The error message is as follow:
"Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action ValidateRunningProcessesInstallCA, entry: m8, library: ....

Re: Can't install Citavi

Postby Damien Reddy » 2017-12-08 15:13


Thank you for your inquiry.

There are several possible causes to this error, which are not directly related to Citavi.

Please try the following solutions:

- Run Windows Update and install all of the Important updates.

- Check your hard drive for errors.

- Follow these solutions outlined in our Knowledge Base.

- Review the solutions outlined in the Microsoft forum post Get Error 1723 - There is a problem with Windows Installer package

Kind regards,

Did we answer your question to your satisfaction? If so, please click the green check mark in the upper-right corner of this post. This helps other users find solutions to their questions.
Damien Reddy
Citavi Customer Service

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