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IRISPen is not entering text to Citavi

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IRISPen is not entering text to Citavi

Postby piotrsmolnicki » 2017-01-24 22:04

System information: [ Citavi Version 5.4, Windows 10, English, Google Chrome, MS Office 2016, Acrobat DC ]

Dear Citavi Team,

Why I can not enter text to the quotation window using IRISPen Executive 7 scanner?
It works smoothly in Word.

Best,
Piotr
piotrsmolnicki
 

Re: IRISPen is not entering text to Citavi

Postby Sebastian Pabel » 2017-01-25 13:22

Hi, Piotr,

do you get an error message in Citavi when trying to use the IrisPen? In which window exactly are you trying to input text through the scanner? Could you please attach a screenshot? Thanks.

Best regards
Sebastian
Sebastian Pabel
Site Admin
 

Re: IRISPen is not entering text to Citavi

Postby piotrsmolnicki » 2017-01-25 13:59

Actually any window/field in Citavi. No error message.

Regards,
Piotr
piotrsmolnicki
 

Re: IRISPen is not entering text to Citavi

Postby Sebastian Pabel » 2017-01-25 14:56

Hi, Piotr,

does it work in any other application (e.g. Notepad) apart from Word?

Best regards
Sebastian
Sebastian Pabel
Site Admin
 

Re: IRISPen is not entering text to Citavi

Postby piotrsmolnicki » 2017-01-28 14:00

Hi Sebastian,

It works well in: Calculator (digits), Notepad, Word, even Google Search in Google Chrome (even empty click initiates search - cool).

In Google Keep it enters only one line of text after clicking Enter it puts a lot of empty line (a lot!).

In Citavi there is no reaction - neither scanning text, neither with one click which suppose to behave as "Enter"


Sorry for late response - I do not see any notifications from Citavi Forum.

Regards,
Piotr
piotrsmolnicki
 

Re: IRISPen is not entering text to Citavi

Postby Jana Votteler » 2017-01-30 11:46

Hi Piotr,

thank you very much for your response.

Could you please check whether the latest drivers are installed?

Unfortunately, we cannot reproduce the behavior as the sofware of the IRISPen does not run under Windows 10.

Kind regards,
Jana

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Jana Votteler
Citavi Customer Service
 


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