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Word Add-in not loading after windows 10 update

PostPosted: 2016-09-15 14:12
by scientio
System information: [ -, -, -, -, -, - ]

Hi,

After an update to the Windows 10 Anniversary addition, 10.0.14393, the Citavi add-in for Word is no longer present. I have version 5.3.0.5 loaded. My wife, who has a separate license, has had the same problem.

Re: Word Add-in not loading after windows 10 update

PostPosted: 2016-09-15 14:45
by Jana Votteler
Hi scientio,

Thank you very much for your message!

Would you please try the solution provided in this article of our FAQs?

If this does not help, could you please let us know which Office version you are both using?

Kind regards,
Jana

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