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Word Add-in not loading after windows 10 update

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Word Add-in not loading after windows 10 update

Postby scientio » 2016-09-15 14:12

System information: [ -, -, -, -, -, - ]

Hi,

After an update to the Windows 10 Anniversary addition, 10.0.14393, the Citavi add-in for Word is no longer present. I have version 5.3.0.5 loaded. My wife, who has a separate license, has had the same problem.
scientio
 

Re: Word Add-in not loading after windows 10 update

Postby Jana Votteler » 2016-09-15 14:45

Hi scientio,

Thank you very much for your message!

Would you please try the solution provided in this article of our FAQs?

If this does not help, could you please let us know which Office version you are both using?

Kind regards,
Jana

Did we answer your question completely? If so, please click the green check mark in the upper-right corner of this post. This helps other users find the solution to their questions.
Jana Votteler
Citavi Customer Service
 


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