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Lost links to highlighted sections

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Lost links to highlighted sections

Postby francescoragazzi » 2016-05-05 14:10

System information: [ Citavi Version 5.2, Windows 7, English, -, -, - ]

Hello,

I just updated to the latest version of Citavi, 5.3.1. In the transition, it seems that all my links to highlighted sections have been lost. Is this a common problem? Help!

Francesco.
francescoragazzi
 

Re: Lost links to highlighted sections

Postby Jennifer Schultz » 2016-05-06 16:37

Dear Francesco,

Thanks for your question! Could you please send us the project and the last backup version from before the update? Backup copies can be found in the folder Documents\Citavi 5\Backup

To transfer the files, please use our secure upload service. So that we can match the files to the issue, please put the address of this page in the message field.

Could you please also let us know if there's anything special about where the Citavi project is saved? Is it on a network drive or in a DropBox or OneDrive folder?

Thanks!

Best regards,
Jennifer
Jennifer Schultz
Citavi Customer Service
 


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