Error C406 the Project could not be saved.

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Error C406 the Project could not be saved.

Postby JohnT » 2017-10-15 02:13

I had this problem with beta version 2, it was corrected with beta version 3. I downloaded and installed beta version 4, and now I have the same problem again. I know if I close the program I'll lose all my data, so I intend to keep it open until a fix is found. Please, find this problem.

JohnT
JohnT
 

C999 and 403

Postby JohnT » 2017-10-15 19:19

In addition to Error C406, Error C999 and the remote server returned an Error 403 forbidden.
JohnT
 

Re: Error C406 the Project could not be saved.

Postby Damien Reddy » 2017-10-17 10:39

Dear John,

Thank you for your error reports.

To make sure your progress is saved select File > This project > Save a copy of this project. This will create a local copy of the project.

We also kindly ask for your help in locating the cause of the errors:

1. Open Citavi
2. On the Tools menu, click Options
3. On the General tab, find the Diagnosis section and check the box Send activity log for error diagnosis
4. Confirm your choice by clicking OK
5. A browser window showing your “Session ID” will open. Do not close the window
6. Click OK in the Options menu
7. Now repeat the steps that lead to the error
8. Once the error occurs, close Citavi
9. Enter this thread's URL into the field "What made you notice the error?"
10. Send off the form

Thank you!
Damien
Damien Reddy
Citavi Customer Service
 

Re: Error C406 the Project could not be saved.

Postby JohnT » 2017-10-17 15:20

Thank you for your quick response. However, I am currently in the hospital, but I will do as you suggest as soon as can.
JohnT
 

Re: Error C406 the Project could not be saved.

Postby JohnT » 2017-10-20 23:35

I found the problem in the registry. After deleting the Citavi line that was in error, Citavi 6 returned to normal operation.

Thanks
John T
JohnT
 


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