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USB stick license

PostPosted: 2013-03-29 09:45
by greennell
System information: [ -, -, -, -, -, - ]

Hello,

I was using Citavi mainly only on USB stick and after I reached 100 references I had to insert my key and I did. Then my citavi stopped working for some reasons on the stick, so I re-installed it again and now I was asked to put key again when I opened my project. However, my key does not work anymore!!!! What should I do in this situation? I wanted to work on my project during the holidays and it is not possible!!! Please help me as soon as possible! It is really frustrating!

Nell

Re: USB stick license

PostPosted: 2013-03-29 10:45
by Patrick Hilt
Hello Nell,

I am really sorry you are experiencing these difficulties.

If your key does not work, that could indicate that your key is for Citavi 2 or Citavi 3 .0, and your installed version is 3.1 or above. In this case, you need a new key. This looks like a plausible explanation to me, but I am not sure since you did not provide information as to your installed version.

Would you please contact us via our service portal?

Best regards
Patrick

Re: USB stick license

PostPosted: 2013-03-29 11:06
by greennell
Dear Patrick,

I have Citavi 3 Team. Service portal is offline right now. Should I create a ticket?

Nell

Re: USB stick license  Topic is solved

PostPosted: 2013-03-29 13:04
by greennell
I solved the problem by update.

Thank you.