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Citavi Web Service October 19-20 Outage

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Citavi Web Service October 19-20 Outage

Postby Jennifer Schultz » 2011-10-19 16:01

Update 2011-10-21 12:00 -- The Web service is running again, and after some server changes, we are optimistic that it will work reliably now.
Update 2011-10-20 16:50 -- The Web service is running again, but may not work with the usual level of performance and reliability.
Update 2011-10-20 10:20 -- The Web service is offline again.
Update 2011-10-20 8:30 -- The Web service is working again.


The Citavi Web service is currently unavailable due to a technical problem being experienced by our hosting provider.

Unfortunately, we have no information on when the problem will be resolved.

The Web service is responsible for:
  • Notification of available updates (the Check for Updates feature)
  • Downloads and updates for:
    • Citation styles
    • Catalogs and databases
    • Import and export filters
  • Search requests sent to Z39.50 catalogs that are not directly accessible (due to a firewall, etc.)
  • All Picker search requests

All of these services are unavailable until further notice. We apologize for the inconvenience, and thank you very much in advance for your understanding.

Sincerely,
Jennifer

Jennifer Schultz
Citavi Customer Service
 

Re: Citavi Web Service is Currently Unavailable

Postby Antonio Tejada » 2011-10-20 09:25

Update 2011-10-20 10:20 -- The Web service is offline again.
Antonio Tejada
Citavi Customer Service
 

Re: Citavi Web Service is Currently Unavailable

Postby Antonio Tejada » 2011-10-20 15:57

Update 2011-10-20 16:50 -- The Web service is running again, but may not work with the usual level of performance and reliability.
Antonio Tejada
Citavi Customer Service
 

Re: Citavi Web Service October 19-20 Outage

Postby Antonio Tejada » 2011-10-21 11:05

Update 2011-10-21 12:00 -- The Web service is running again, and after some server changes, we are optimistic that it will work reliably now.
Antonio Tejada
Citavi Customer Service
 


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