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Citavi does not start

Got questions about Citavi 3? The Citavi team and other users are happy to help.

Citavi does not start

Postby Debora Rivera » 2011-01-27 16:36

System information: [ Citavi Version 3.0.0, Windows XP, English, Other browser, OpenOffice 3, Acrobat X ]

Hello all,

I tried to install Citavi 3, and it said it needs Net Framework, I installed the last one, version 4, and it didnt work.

Then I disinstalled Net 4 and I installed the version Citavi told me, 2.0.50727

Then Citavi finally got installed but it doesnt start.

I looked in the FAQ there is a 3d where its written an Xp SP3 fully updated should be able to run it, but mine does not

..ideas?
Debora Rivera
 

Re: Citavi does not start

Postby Antonio Tejada » 2011-01-28 10:37

Hi Debora,

unfortunately, Microsoft is linking to the wrong version of .NET, as you discovered. Additionally, there appears to be a bug in the correct version.

Try running Windows Update repeatedly until no more updates are offered. Be sure to install optional updates as well. This should install .NET 3.5 Service Pack 1, which seems to work reliably with Citavi 3.

Does it work now?

Regards,
Antonio
Antonio Tejada
Citavi Customer Service
 


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